Starting June 18, 2022, you must dial 9 + 1 + the 10-digit phone number when using a Stanford phone line or the call will not complete. This is true even if the area code is the same as your own.

This change applies to telephones, softphones (Stanford Jabber or Stanford Webex), fax machines, and analog devices.

When did this begin?
You should have already made the change. The University IT (UIT) news article Change for Dialing Local Calls from Stanford Phone Numbers Coming Soon announced that starting in April you should no longer dial 9 + 7-digit local phone numbers when using Stanford phones.

What’s different now?
The transition period that began April 2, 2022, is ending.

During the transition period, calls dialed with 9 + 7-digits would complete, but you would first hear a recording reminding you of the change.  Effective June 18, calls will fail if you just dial 9 + 7-digits.  You will need to hang up and dial again using 9 + 1 + the 10-digit phone number.

Learn more about the dialing change on the University IT website.