Stanford Health Care lauded for quality, transparency during Joint Commission survey

Stanford Health Care has passed the triennial accreditation from The Joint Commission with flying colors. Accreditation from The Joint Commission certifies that a health care organization continues to meet or exceed meticulous procedural standards that align with government requirements, making the organization eligible for reimbursement through Medicare and Medicaid.

The new Stanford Hospital scheduled to open later this year. (Courtesy: Stanford Health Care)

The five-day process spanned the entire Stanford Health Care enterprise, including the main hospital and dozens of ambulatory clinics. Nine surveyors from one of the nation’s oldest and most respected health care accreditors conducted their customary, painstaking review of compliance with patient safety and quality standards.

Stanford Health Care’s showing was particularly impressive this time around, said president and CEO DAVID ENTWISTLE. “We had one of our top surveys yet,” he said. “Not only did we demonstrate meticulous adherence to safety and quality standards, but the surveyors also lauded our culture of transparency — how helpful we were on an ongoing basis, how quickly we completed tasks, how responsive we were to what they needed.”

The survey itself is a grueling process; its scope is comprehensive. Surveyors may visit any area, ask questions of any staff member at any time and request documents and other information related to the survey.

To manage logistics, Stanford Health Care leaders set up a survey operations center for the week. Each of the nine surveyors was accompanied by an escort and scribes, and liaisons from Stanford Health Care were assigned to assist.

NORMAN RIZK, chief medical officer, characterized the survey as “a very good visit” but cautioned against becoming complacent. Surveyors will return to evaluate the new Stanford Hospital, potentially as soon as the day after it opens.

“The goal generally is to become the best at getting better,” Rizk said. “It’s our responsibility to the public — and to each other.”

Read the full article on the School of Medicine website.