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Stanford Express Care clinic offers treatment for minor ailments to faculty and staff

Stanford Express Care offers same-day and next-day treatment for minor illnesses and injuries to faculty and staff enrolled in the Blue Shield EPO, PPO and HDHP (High-Deductible Health Plan), and the Stanford HealthCare Alliance.

L.A. Cicero Hoover Pavilion

Located in Hoover Pavilion, Stanford Express Care offers same-day and next-day care for minor ailments to faculty and staff.

At Stanford Express Care, a new clinic in Hoover Pavilion, faculty, staff and their families can receive treatment – same day or next day – for minor illnesses and injuries, including headaches, respiratory infections and abdominal pain.

Dr. Kirsti Weng, medical director of the clinic, said Stanford Express Care was designed to augment – not replace – primary care services.

"Sometimes you need to be seen soon and your provider will not have appointments available," said Weng, who is a clinical associate professor of medicine at Stanford School of Medicine. "We are here for the times you can't see your own doctor and it's something that can't wait, but does not require the emergency department."

Stanford Express Care is open from 10 a.m. to 9 p.m. Monday through Friday, and from 9 a.m. to 5 p.m. on Saturday and Sunday.

Each day, faculty and staff can contact the clinic for an appointment that same day – if slots are available – or for the following day.

"If you can wait longer than a day, you should probably see your primary care physician," Weng said. "It's better for you and better for your doctor to see your own doctor. We really don't want to interfere with the primary care relationship."

Weng said the clinic's medical staff can splint sprained ankles, suture minor cuts and offer antiviral medication to those suffering from the flu. The clinic does not offer preventive care services, such as mammograms or cholesterol screening.

Currently, the clinic's staff includes doctors who specialize in general medicine, internal medicine and family medicine, and nurse practitioners and physician assistants who specialize in family medicine.

At Hoover Pavilion, which is home to several Stanford primary care doctors, patients can fill prescriptions at a pharmacy on the first floor. Stanford Express Care offers lab services, and in February will offer X-ray services.

To set up an appointment, people can visit the clinic; call (650) 736-5211; or log in to MyHealth, a secure website that lets people access their health records and contact their Stanford clinic.

The appointments are billed as primary care visits, so patients will pay the same co-pay they would for an office visit under their individual health care plans.

Care is available to faculty and staff enrolled in the Blue Shield EPO, PPO and HDHP (High-Deductible Health Plan), and the new Stanford HealthCare Alliance. (Stanford employees enrolled in Kaiser can obtain similar treatment at the Kaiser Permanente Mobile Health Vehicle, which makes regular stops at Maples Pavilion and at SLAC National Accelerator Laboratory.)

Stanford Express Care is located on the second floor of Hoover Pavilion, an art deco building located at 211 Quarry Road in the northwest corner of campus – across the street from the Stanford Shopping Center.

The Marguerite Shuttle offers several routes with stops at or near Hoover Pavilion, and the building's garage provides two hours of free parking.

Hoover Pavilion began life as the Palo Alto Hospital in 1931. Stanford, which bought the building in the late 1960s, recently renovated its interior to accommodate modern medicine and restored its exterior – with its decorative terra-cotta paneling – to its former glory. The building reopened in late 2012.

The building houses the main branch of the Stanford Health Library, which provides scientifically based medical information to help people make informed decisions about their health and health care. All of its services are free.